The information we collect how we use it
When you use our online service we need to know your name, job title, postal address, e-mail address, telephone number, credit card number and other bank details necessary to process your order. We also need to know other information relevant to customer surveys and/or offers.
We gather this information to allow us to process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to process your orders and to communicate with you on any matter relating to the status of your order.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services, and to promote our products, special offers or other information which we think you may find interesting.
We and our Group may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-email to email@example.com.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not received this information, please send an e-mail to firstname.lastname@example.org.
We may also want to provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email to email@example.com.
When you visit our website, a small piece of data called a Cookie is sent by our server to your computer. The data is stored in a small file which will ask your permission before being stored in your computer’s hard-drive. Only our server can retrieve or read contents of this file. A Cookie allows us to remember things like your preferences or what is in your shopping basket.
Cookies helps us improve your experience of our website. However you can choose not to accept our Cookie by modifying your browser settings.
How we use your information
The internet is not a secure medium. To prevent unauthorized access or disclosure, we have put in place suitable security procedures to safeguard and secure the information that we collect online.
We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.
Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchases and their advisers and will be passed on to the new owners of the business,
Updating your details
If any information that you have that you have provided to us changes, for example if you change your e-mail address, name or payment details, please let us know the correct details by sending an e-mail to firstname.lastname@example.org.
Owing to the global nature of the internet infrastructure, the information you can provide may be transferred in transit to countries outside and European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy, However, we have taken steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
How to contact us