Return of Goods

It is our policy not to accept the return of goods. In exceptional circumstances standard products may be returned to us within 14 days of date of delivery provided that the customer has written agreement from  the Owner to such a return. No claims will be accepted for returns outside this period. Goods are to be returned at the customer’s expense to the original source of supply as specified by the Owner and a re-stocking charge of 20% of the listed price will be made for goods that are of merchantable quality as determined by the Owner. Any refund will be less the original carriage cost.

Please note:

• If tins and original packaging are opened then we will not be able to offer you a refund.

• We are unable to offer refunds on items that have been especially made to a specific colour.

Return shipment will be at your own cost. We cannot arrange a third party collection on your behalf.

You will be responsible for any loss or damage to the goods during transit. Therefore we suggest that you use a carrier who offers shipment tracking and that you insure the package for its full value.

 

Defective goods

On delivery please inspect your goods immediately and advise us within 24 hours of receipt if the goods are damaged. Our carriers do not accept responsibility for damaged goods beyond this 24 hour period.

Goods represented by the customer to be defective shall not form the subject of any claim for work done by the customer or for any loss, damage or expense whatsoever arising directly or indirectly from such defects, but such goods, if returned to the Owner and accepted by them as defective, will at the request of the customer and if practicable be replaced as originally ordered. Defects in quality or dimensions in any delivery shall not be a ground for cancellation of the remainder of the order or contract.